Return Policy on Shipping costs

Please note that we will not refund shipping costs on merchandising exchanges or returns.

For a product exchange we will have to charge you again for shipping costs.

Product return procedures

  1. Product returns can only be done within 14 days of the order placement
  2. Access the "Orders History" section of his or her account.
  3. Select the order from which he wants to return an item.
  4. Select the product(s) that s/he wishes to return by checking the box next to its name(s).
  5. (optional) Add an explanation, in order for the shop team to better understand why the customer wants to return this product.
  6. For merchandising products as well as products manufactured on demand the shipping costs of the replacement product will be charged to you.

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When is it possible to return an order?

  1. Product returns can only be done within 14 days of the order placement
  2. Once the form is complete, the customer clicks on "Make an RMA slip", and the request is sent to the store manager (you). The request appears as "Waiting for confirmation" in the customer's "Return Merchandise Authorization" page, accessible from the account page.

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